Great staff, very informational. Was short staffed, but now how more staff. They are very busy, but will get the job done. Saturdays are flat out busy, from what I've noticed. And you get what you pay for. I've also noticed the some customer are rude to staff and expect things to happen over night. Which is impossible for a remote/rural area. But they seem to be hard workers.
Not willing to help at all with a simple tire change
Bike (a daily means of transport to work) went in for front caliper reseal. Never received a phone call to pick it up, I rang at 4:30pm (they close at 5pm) to the response 'you can't pick it up now, all the other bikes have been pushed inside. If you wanted it earlier you should have rang up.' Fronted them to pickup the bike and they were not apologetic at all.They had both my mobile numbers, email address and I worked with one of their ex employees who was still their family friend.The worst service agent of any OEM in North QLD in my experience, the above disaster was simply the last straw.
On my back to Sydney from Uluru, I had a problem with my sprocket that needed expert advice and help. We were doing 600 km a day so time was limited, and needed to find a place that will fix it quickly. Bike and Rider workshop took my bike and fixed on the spot, and didn't want to charge me, and only after repeat requests agreed to take $10.. Great workshop staff - reliable and knowledgable.
Bike & Rider is an Australian Car Repair based in Mount Isa, Queensland. Bike & Rider is located at 45 Simpson St, Mount Isa QLD 4825, Australia.
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